Sam Robson owns and operates this website (“the website”) and is committed to providing an excellent service to all of her customers. Before booking a reading, teaching workshops or purchasing any items from our store, we would ask you to please read fully our terms & conditions. By using the website you agree to the terms & conditions, notices and guidelines contained in these terms & conditions and all modifications hereto.
Users of the website should occasionally check for any changes to these terms & conditions. Your continued use of the website following any changes signifies your acceptance to those changes.
The terms & conditions shall be governed by and interpreted in accordance with the laws of England and any disputes arising in connection with these terms & conditions shall be the subject to the exclusive jurisdiction of the English courts.
Whilst access to the website is permitted and encouraged on a temporary basis, we reserve the right to withdraw or vary the services we provide without notice. We will not be liable for any reason if the website is unavailable at any time or for any length of time. This may involve restricting access to some parts of the website to users.
The Services provided on the website include one-to-one readings, telephone readings, Skype/WhatsApp readings, group readings and purchasing items from our online store. You must be over 18 to use these services and when calling for a reading you must be the bill payer or have the bill payer’s permission.

READINGS
To achieve best results from a personal reading or telephone reading with Sam Robsonwe would recommend you read through our Terms & Conditions prior to the reading. We want you to enjoy the experience of your reading with Sam, however, if you are unhappy or not satisfied with your reading within the first 5 minutes please tell Sam that you are not connecting. We will offer you a full refund immediately and your credit card booking fee will be refunded within 30 days of your appointment.
If you are on medication or abusing drugs or alcohol or suffering from mental illness, your mental and emotional clarity could also affect the clarity of the reading and in such circumstances, we do not recommend that you have a reading. Your statutory rights are not affected.
Whilst all readings are given in good faith some information may represent an opinion or judgement. We cannot guarantee the accuracy of the information given during the reading or from information within the website. Under current English Law we are obliged to advise you that all readings are carried out for entertainment and experimental purposes only.
Whilst reference may be made during a reading to a medical condition, Sam does not provide medical advice, counselling or other professional services or advice and shall not be held liable or responsible to any person or entity for any loss or damage caused, or alleged to have been caused, directly or indirectly, by or from any guidance given during a reading, on the website or in any related publications.
If you have any medical conditions that you are concerned with, we recommend that you seek professional medical advice. Any reference made during a reading to a medical condition is not a substitute to treatment by the medical profession.

SHOP PURCHASES
To order products or services from the website,simply follow the instructions. Payments by all major credit and debit cards are accepted. Most orders are delivered within 1 to 10 days. If there is a delay in delivery, we will contact you and give you the opportunity to cancel or modify your order.
If you are using any of our body products for the first time it is recommended that you do a patch test before use. Dab a small amount of the cream or oil on the pulse of your wrist or the crook of your elbow. Leave the area unwashed for 24-48 hours and watch for any signs of an allergic reaction. Typical signs will include redness, a rash, itchiness, pain, flaking etc. If any of these signs present themselves, cease using the product immediately and see your health professional to discuss the reaction. If you have no reaction, continue to use the product as it is likely that the product is good for your skin type. However, always be vigilant for any signs of an allergic reaction.

RETURNS POLICY
Sam operates a “no quibble” returns policy. It is your responsibility to return the items to Sam and we recommend recorded delivery or Royal Mail guaranteed. We cannot be held responsible for loss or damage to goods whilst they are being returned. Refunds will be made to the card that was used in the original purchase or by cheque made payable to the cardholder if the card is no longer valid.
If you are not satisfied with your purchase for any reason, you must return the item to Sam in its original packaging with your invoice within 14 days of receipt. We recommend using a track-able delivery service as we cannot be held responsible for loss or damage whilst it is being returned. If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 40% of the original selling price from the refund amount. This does not affect your statutory rights.
If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order, together with return shipping costs. Items should be returned in their original product packaging.
If a package is returned to us after 3 delivery attempts, returned due to an incorrect or incomplete address, telephone number or incorrect email or refused at delivery, you will be refunded the amount of the order, less shipping costs, which will include the cost of the item being returned to us this is usually the same cost as shipping to customer.
Any item is not returnable or exchangeable if: the item is not returned within 21 days of shipment, the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
When returning goods please include the delivery note or email invoice with the goods. Prior to returning any items you MUST obtain a Returns Authorisation Number by calling our Customer Services contact – 07947 368489.
Please ensure the goods are properly packed to prevent damage as we cannot be held responsible for loss or damage to goods whilst they are being returned. Include a note stating theReturns Authorisation Number and a brief description of the problem and return to:
Returns, 287 Rochdale Road, Royton, OL2 5SX
On receipt of the goods and following inspection, we will either refund your payment or replace the goods depending upon your request (subject to the terms of our returns policy as stated above).

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sam Robson, its employees, officers, directors, affiliates, consultants, agents and all other individuals and organisations providing services on behalf of Sam Robson from any and all third party claims, liability, damages and/or costs, including, but not limited to, legal fees arising from (a) your use of any part of the website, website material, products or related services or any information posted by you on the website; (b) your use of any submitted materials, products or services offered by third-parties through the website, including, without limitation and damage to any software or hardware as a result of any viruses; (c) your download and/or use of any of the software available for download through any part of the website; (d) the suspension or termination of your Membership as provided in this Agreement; or (e) your alleged breach of this Agreement.

TRADEMARKS
The trademarks, logos and service marks (collectively, the “Trademarks”) displayed on the website are the Trademarks of Sam Robson and other parties. All rights reserved. Nothing contained in the website should be construed as granting by implication, estoppel or otherwise, any licence or right to use any Trademark displayed on the website. Any other trademarks appearing on the website which are not the property of Sam Robson are the property of the respective owners.

USER RESPONSIBILITIES
As a user of the website,you agree that you will provide true, accurate, current and complete information about yourself as requested by the registration process and that you will update the information as necessary to maintain its accuracy. You agree that you will use the website for lawful purposes only and that you will not use the facilities to conduct or perpetrate prohibited conduct. If you violate any of these conditions Sam Robson has the right to suspend or terminate your account.
Code of Conduct for posting comments in the online discussion spaces, blogs, forum pages and workspaces on the website in using the website you agree not to:
Restrict or inhibit any other user from using and enjoying the website and services;
Transmit any unlawful, fraudulent, threatening, abusive, libellous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law;
Transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
Transmit materials in violation of another party’s intellectual property rights;
Use the website for any commercial or unlawful purposes; or
Modify, adapt, sub-licence, translate, sell, reverse engineer, decompile or disassemble any portion of the website.

LETTERS, QUESTIONS AND COMMENTS
You acknowledge and agree that, by sending Sam Robson your questions or comments, whether in writing or by email, you grant to Sam Robson, at no cost a perpetual, irrevocable, non-exclusive, world-wide right and licence to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate and sub-licence such material and/or to incorporate it in other works in any form, media or technology. By submitting content to Sam Robson, you represent and warrant that you have the authority to grant such rights to Sam Robson and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark and privacy rights.

PRIVACY
By accepting this Agreement, you expressly consent to our use of your personal information.

SEVERANCE
If any of these Terms and Conditions should be deemed invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Terms and Conditions shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

The website is owned and operated by Sam Robson.
Contact +44 07947 368489